Philippine Postal Office

Claiming package at Philippine Postal Office via EMS
Most of you may wonder why your package from abroad have not reached your delivery address after a week-long or more waiting for someone who will knock your door to hand over your package. Or maybe your friend or relative who sent the package is asking you if you already received the package. While you are so excited, some people may have got your package on hold while sitting and chatting with their colleagues, they belong to the Bureau of Customs unit. The BOC office is located at the left front corner of Philippine Postal office compound.
By the way, Philippine Postal is the official mail/postal carrier in the Philippines. Some people may have bad experience with this government institution such as missing parcel, pre-opened boxes, incorrect item, etc. In my own experience, I haven’t lost any item or have had any bad experience dealing with them.
Oh well, it is our obligation to obey and comply to the existing laws on taxation which are published at the Bureau of Customs website at It is clear that all imported articles are subject to duties based on the Philippine tarrif and Customs code. So at least you have an idea where your EMS parcel is? Maybe still at the Philippine Postal Office? Yes you’re absolutely correct.

I write this article to provide tips especially to those first timers and doesn’t know how the system works.

Philippine Postal Office

EMS Parcel

Take note that small items such as mail or other documents, a very small gift, are not subject to tax. So if your item is similar to these, you should call them and ask if your parcel is put on hold. Normally, Philpost delivers item on the receiver’s address. For provincial address, you may have to coordinate with the local Philippine Postal Office in your city or municipality.I assume that you have your EMS tracking number with you and you are sure that the package has already arrived in PhilPost Office in Manila. Checkout the EMS provider’s website.

Getting There
There are plenty of options how to get there. The easiest way if you are coming from north, Quezon City, Marikina, etc., you can take MRT and alight at the Pasay station. From there, you can ride a jeepney, just ask the jeepney barker to guide you how to go to Philippine Postal Office.
Manny Pacquiao Stamp

Manny Pacquiao Stamp

Philippine Postal Office Telephone numbers are:

Tel: +632.851.7268; 851.3028
Fax: +632.833.6911 

The address is Old MIA Road, Pasay City, Philippines. It is situated on the opposite side near the old domestic airport. While the Bureau of Customs Office is just inside the Philippine Postal Office compound.

Philpost Stamp

Fernado Poe Stamp

Procedure on how to claim your parcel:

This procedure may not be exactly the same when you got inside the Bureau of Customs office. This is based on my personnal experience.

1. Before visiting the Philippine Postal office, ensure that you have the following documents:

a. At least 2 valid or government issued IDs.
b. Tracking number of your parcel.

Note: If you assign somebody to claim your parcel, you must prepare:

a. Authorization letter
b. Original copy of your 2 valid or government issued IDs
c. At least 2 valid or government issued IDs of the person who will pick-up your parcel.

2. Once you get there, Bureau of Customs office is located at the left side after the front gate of the Philippine Postal office compound or you may ask somebody where.

3. Proceed to the front desk and fall in line. You may ask someone from the Bureau of Customs personnel to assist you.

4. Present your IDs and tracking number and fill-up the parcel claim form.

5. Wait until your package there at the inspection area. At this point, somebody will call your name. So take your time to sit back and relax.

6. Once you are called, your parcel will be inspected by a Bureau of Customs employee with your supervision. Nobody is allowed to do it without you or your representative’s presence.

7. After the inspection, next is the tricky computation of tax. You will be asked to get inside the main office where the cashier is also located.

Trust me, the computation is done based on the pre-defined formula. No more no less. Or you can ask how tax computation is done. There is a big chance you could haggle down, just whisper.

8. Pay the tax at the cashier. After computation, a document receipt will be given to you. And then, proceed to the cashier.

9. Proceed to the claiming area. Wait for your turn as the barker will call your name.


1.Tell your sender to undervalue the item for less tax computation. But, beware that huge disparity would cause BOC personnel to be skeptical and might confront you about the real market value of your item. They use the internet to benchmark the market value.

2. Ask your sender to put a note such as ‘Gift for you mom or dad’ or ‘ Gift for you Ate or Kuya’ or what ever note. Just to indicate that your item is not for commercial purposes. As a possible result, lesser tax would be charged on you.

3. Try to haggle down the tax amount. I tried it and got 10% discount. Who knows, you won’t loose anything!

4. Be patient as you may have to wait each step. You may walk around and observe how people from Philippine Postal Office throws tons of parcel boxes being transferred to the Bureau of Customs office. You may bring some reading materials or your PSP at least not to get bored waiting.

Good Luck! 


ems parcel


If you have questions or clarifications, please post your comments.